Refund policy

Return and Refund Policy

Last updated: September 16, 2026

At Little Love Habitat, every product is thoughtfully created for you. Please carefully review all names, personalization details, colors, sizes, quantities, and shipping information before submitting your order.

Personalized and Custom Products

Because personalized and custom products are made specifically for each customer, they are considered final sale and cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the order submitted.

We cannot provide a refund, replacement, or exchange for:

Names, dates, or other information entered incorrectly by the customer
An incorrect size, color, design, or quantity selected by the customer
Minor color differences caused by screen or monitor settings
A change of mind after production has started
Carrier delays or estimated delivery dates that are not met

Please review your order confirmation immediately. If you discover a mistake, contact us as soon as possible at littlelovehabitat@gmail.com.

Non-Personalized Products

We accept returns of eligible non-personalized products under the following conditions:

You contact us within 14 days of delivery.
The product is shipped back within 30 days of delivery.
The product is unused, unwashed, unaltered, and in its original condition.
You provide your order number and proof of purchase.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at littlelovehabitat@gmail.com.

Please include:

Your full name
Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label

After reviewing your claim, we will provide an appropriate replacement or refund when the problem resulted from a production or fulfillment error.

Please do not discard the product or its packaging until your request has been reviewed.

Cancellations and Order Changes

Cancellation and order-change requests must be submitted within 2 hours of purchase.

We cannot guarantee that a cancellation or change will be approved. Once production has started, an order cannot be canceled or modified.

Orders that have shipped or been delivered cannot be changed or canceled.

How to Request a Return

To request a return:

Email littlelovehabitat@gmail.com.
Include your full name, order number, and reason for the return.
Wait for approval and return instructions.
Ship the approved product to the return address provided by our customer-service team.

Do not mail a return to the address shown on the original shipping label unless we instruct you to do so. Products returned without prior approval may not qualify for a refund.

We recommend using a trackable shipping service. Little Love Habitat is not responsible for returned packages lost in transit.

Refund Processing

After an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

We reserve the right to reduce or deny a refund if a returned product is used, washed, altered, damaged after delivery, or not returned in its original condition.

Shipping Delays and Delivery Issues

Delivery dates are estimates and cannot be guaranteed. Little Love Habitat is not responsible for delays caused by shipping carriers, severe weather, service disruptions, customs processing, or other events outside our control.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be replaced or reshipped because an incorrect or incomplete address was provided.

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, nearby neighbors, and the shipping carrier. You may also contact us for assistance.