Shipping policy
Shipping Policy
Thank you for shopping with us! Each order is carefully prepared and made especially for you. Please review our shipping information below before placing your order.
Processing Time
Most of our products are made to order. Processing time may vary depending on the item, personalization, order volume, and time of year.
Estimated processing times are shown on each product page. Processing time does not include shipping/transit time.
Personalized and custom orders may require additional processing time.
Shipping & Delivery
Once your order has been completed, it will be shipped to the address provided during checkout.
Estimated delivery dates are provided as a guide only and are not guaranteed. Shipping carriers may experience delays due to weather, holidays, high shipping volume, service interruptions, or other circumstances outside of our control.
We cannot guarantee that an order will arrive by a specific date, event, birthday, holiday, baby shower, or other special occasion.
Express & Expedited Shipping
When expedited or express shipping is available, the upgraded shipping method applies only to the transit time after your order has been produced.
Purchasing expedited shipping does not shorten the production time unless otherwise stated.
Although expedited services are typically faster, carrier delivery dates are not guaranteed by our store.
Tracking Information
Tracking information will be provided once your order has shipped.
Please allow time for the carrier's tracking system to update. In some cases, a shipping label may be created before the carrier performs the first physical scan.
If your tracking shows "Label Created" or a similar status, your package may still be awaiting its first carrier scan.
Multiple Packages
Depending on the products ordered, items from the same order may occasionally ship separately.
If this happens, you may receive more than one package and more than one tracking number.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
Once an order has entered production or has shipped, we may not be able to change the shipping address.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Delivered Packages
Once tracking confirms that an order has been delivered to the address provided at checkout, the order is considered successfully delivered.
If you cannot locate a package marked as delivered, please check with household members, neighbors, your mailroom or front desk, and the shipping carrier.
We cannot make changes to an order after it has already been delivered.
Lost or Delayed Packages
Carrier delays are outside of our control once a package has been transferred to the shipping provider.
If your package appears to be significantly delayed or lost in transit, please contact us and we will help you review the tracking information and determine the appropriate next steps.
International Orders
If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
Customs processing may also cause additional delivery delays.
Personalized Orders
Because personalized products are created specifically for each customer, please carefully review all names, dates, spelling, colors, and personalization details before submitting your order.
Once production begins, changes may not be possible.
Holiday Orders
Shipping carriers experience significantly higher volume during major holidays.
We strongly recommend ordering early. Estimated arrival dates are not guaranteed, including orders placed for Christmas, birthdays, baby showers, or other time-sensitive events.
Questions About Your Order
If you have questions regarding your shipment, please contact us with your order number so we can assist you.
By placing an order with our store, you acknowledge and agree to the processing and shipping terms stated above.